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A few weeks ago, Daily Reporter Publisher Paula Buenger penned a precious piece on a topic of vital import. She described the skill of “active” (as opposed to “passive”) listening, and how it proved to be helpful when speaking on the phone with callers having some gripe or complaint regarding storie…

A few weeks ago, Daily Reporter Publisher Paula Buenger penned a precious piece on a topic of vital import. She described the skill of “active” (as opposed to “passive”) listening, and how it proved to be helpful when speaking on the phone with callers having some gripe or complaint regarding storie…

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Loving Family | About ETIA

About ETIA

The Effectiveness Training Institute of Australia (ETIA) Ltd is a not-for-profit, community based organisation that is dedicated to making courses in communication and conflict resolution skills available and accessible to all people in Australia.

ETIA’s mission is to provide individuals with effective communication and conflict resolution skills to build connected, harmonious relationships.

Our inspiration and programs come from the late Dr Thomas Gordon who is the author and founder of Parent Effectiveness Training (P.E.T.) program and Gordon Training International (GTI).

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